Monday 9th March, 2015

According to the latest Global Shared Services survey by Deloitte, organisations are increasingly expanding their Shared Services, demonstrating benefits to the broader enterprise and overall success.

Companies are pursuing multi-function Shared Services Centres (SSCs) from the beginning of their journey, many skipping single-function centres altogether. In fact, survey respondents reported that SSCs with more than three functions have increased by more than 40 percent over the last two years.

Additionally, 71 percent of respondents are looking to increase the number of functions within their SSCs in the future.

"Deloitte’s research reveals organisations are continuing to see strong value from leveraging a Shared Services model. It also demonstrates that an organisation’s journey takes many different paths, and while there may be no single right answer or one-size-fits-all solution, there are critical elements and lessons to be learned from others who are more mature in this space." said Noemie Tilghman, principal, Deloitte Consulting LLP.

Organisations are also accelerating their journey by increasingly adopting Global Business Services (GBS) models, leveraging the lessons from single-function SSCs.

Surveyed organisations report the average annual increase in productivity remains consistent from 2013 at around 8 percent, with an average payback period for SSCs of 2.3 years.