Wednesday 24th April, 2013

Nationwide Building Society, one of the biggest in the UK with about four million customers, experienced technical issues with its banking services yesterday. Customers were left unable to use online and mobile banking services, stopping them from making essential everyday banking transactions. The problem was solved by late afternoon after being down since the morning.

Jenny Groves, divisional director at Nationwide, said: "We are pleased to confirm that the problems which have affected our online bank have now been rectified but we will continue to closely monitor all services,"

"We sincerely apologise to any customers who have been inconvenienced. We very much regret falling short of our normal level of service."

Nationwide also experienced IT problems last July, where an error led to double payments. However, only last year the company was vocal about its upsurge of customers in the wake of the IT meltdown which hit RBS and NatWest.